Open Ticket

Name

Email Address

Subject

Department

Priority

Message

Attachments

Allowed File Extensions: .jpg, .gif, .jpeg, .png, .txt, .pdf, .doc, .docx, .xls, .xlsx, .csv, .zone, .json, .m4a, .crt, .log

Support Priorities

Priority of support ticket. Priority 1 is the highest.

Priority Rule Id

Store the id of the Product -> Category -> Type combination

Support Affects

Amount of users issue affects