Where can I find the Netsweeper certificate?
You can download the latest certificate from our downloads area, or alternatively you can request a copy from our support desk.
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Is the certificate the same for all the devices that I use?
Yes, the certificate can be installed on all the different types of devices.
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Chromebooks
How can I tell if the certificate is installed on my Chrome device?
You can do this by navigating to (Settings > Advanced > Privacy and Security > Manage Certificates), select Trusted Root Certification Authorities, from the pop-up screen, the certificate should be displayed here.
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Windows
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Android
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iOS
I know I have installed the certificate but it isn't working as expected?
Sometimes even though the certificate has been installed it is not set to be a trusted certificate, to check this navigate to (Settings > General > About > Certificate Trust Settings). Under "Enable full trust for root certificates", turn on trust for the certificate
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